Job Title: Account Executive, Insurance.

Location: London, UK, Hybrid working 2 – 3 days on-site & 2 – 3 days client visits or home.

Salary: Director Level £135,000 – SNR Director £165,000

Capgemini Financial Services is seeking an ambitious Account Executive for their Insurance Market Unit in the UK. This is a permanent, fulltime role based in London, but travel will be required on a regular basis to the designated clients relating to this role. There may also be an infrequent travel requirement to other UK, European and rest of the world based on business requirements.

Roles and Responsibilities

The Account Executive is responsible for ongoing account management and development of new opportunities for the Insurance market unit. Specific responsibilities include:

• Being responsible for the development and annual growth of the account(s)
• Development and successful execution of the account(s) strategies
• Developing of client intimacy enabling delivery of proactive propositions
• Coordinate the marketing, sales, delivery, and subject matter expertise capabilities required to grow the account  
• Sell and deliver within the account, adhering to approved revenue and contribution margin guidelines. Work with sales team to develop and drive service offerings and campaigns to develop new business 
• Oversight of project teams working on accounts, and accountable for overall account success
• Develop and maintain executive-level client relationships
• Engage with industry leaders, insurtechs and alliances to evaluate joint propositions

Qualifications

• 10+ years of account management experience mainly within Financial Services with at    
• Good understanding of the general insurance market in motor and home, commercial property and casualty will be advantageous
• Proven track record of sales showing annual incremental growth and profitably
• Ability to shape go-to-market / penetration strategies
• Proven ability to leverage and explore wider partnerships to drive growth and create value for clients with a strong C- level network.

• Understand technology trends and adapt them to meet client’s needs and business goals.
• Understanding of working in a Global delivery model 

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.

Get The Future You Want | www.capgemini.com

What We'll Offer You

Professional development. Accelerated career progression. An environment that encourages entrepreneurial spirit. It’s all on offer at Capgemini. And although collaboration is at the core of the way we work, we also recognise everyone’s needs with a flexible benefits package you can tailor to suit you.

Why We're Different

At Capgemini, we help organizations across the world become more agile, more considerate and more successful. Smart, tailored, often-groundbreaking technical solutions to complex problems are the norm. But so, too, is a culture that’s as collaborative as it is forward thinking. Working closely with each other, and with our clients, we get under the skin of businesses and to the heart of their goals. You will too

Inclusion

Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their family and work-life needs.

Benefits and extras:

• 28 days holiday with an additional 45 days to work abroad from a list of approved countries.
• Company Car at a reduced rate with expense taken before tax (EV or petrol up to £800PCM from a manufacturer of their choice)
• Private Medical Insurance
• Directors get 20% annual bonus
• SNR Directors 35%

Deputy Quality and Compliance Officer

Headquartered in London, CACI Ltd is a wholly owned subsidiary of CACI International Inc., a publicly listed company on the NYSE with annual revenue in excess of US $6.2bn and employing approx. 22,000 people worldwide.

CACI Ltd is an international data and technology consultancy with £154m turnover and 1100 employees. We are passionate, progressive and unafraid of challenge; our mission is to use technology and data-driven insight to make a commercial difference.

We provide expert advice and hands-on system management to help our national and global clients get the most from technology and data. We use innovation wisely to deliver well thought-out digital solutions and software.

CACI's Information & Management Solutions division provides a range of software, Consultancy and managed services to clients. With experience and understanding of systems integration, analytics and secure cloud and managed services, we help clients improve operational processes, gain greater insight into their business and reduce costs.

From data integration, web reporting and activity-based costing to mobile working, telecom operational support systems and online transactional solutions, we help our clients to understand their business, manage performance and deliver value for money services to their customers.

About the Business Division

CACI's Information & Management Solutions (IMS) division provides a range of software, consultancy, and managed services to clients from across the public and private sectors both in the UK and worldwide. With experience and understanding of systems integration, analytics and secure cloud and managed services, we help clients improve operational processes, gain greater insight into their business, and reduce costs.

About the job

We are seeking an experienced individual to join our established central function and vibrant company in the role of Deputy Quality and Compliance Manager. The individual will work closely with the Head of Governance and the Quality and Compliance Manager in supporting IMS Business Group with ISO9001, ISO20000 and other quality matters.

The role is based in our London office and CACI adopt a flexible and hybrid working approach, with a general requirement of 2 to 3 days a week in the office.

Key responsibilities

• Supporting the Quality and Compliance Manager with day-to-day adherence to standards.
• Assisting with conducting internal audits, workshops, and various quality related meetings. 
• Maintaining the divisions central quality and service management documentations including regular reviews and updates to policy and procedures and guidelines documents.
• Maintaining the QMS/SMS risk and action logs. 
• Responsibility to liaise with external and internal auditors, reviewing and issuing of audits reports, maintaining audit findings logs and proactively follow up of open findings.
• Organising and contributing to the Quality and Compliance forum.
• Coordinating the annual modern slavery survey and annual customer satisfaction survey.
• Continually raising awareness and understanding of quality matters within the organisation, liaising with Business Groups; quality leads over quality and compliance matters.
• Leading the quality management review discussions with senior management.
• Deputise for Quality and Compliance Manager on quality matters.  

Core skills, knowledge, experience required

• Microsoft Office applications.
• Excellent attention to detail.
• Proven experience of ISO9001 Quality Management and understanding of ISO20000 Service Management and ISO27001 Security Management Systems certification.
• Ability to work at all levels sometimes dealing with confidential and sensitive business information.
• Proven ability to work under pressure, managing multiple stakeholders. 
• Excellent interpersonal and communications skills with experience of managing internal stakeholders and potentially ultimately external stakeholders.
• Ability to accurately feedback audit findings to executive board members.
• Can-do attitude with a methodical and diligent approach showing great organisation and planning skills.

Desirable skills and experience

Project Management experience, understanding of project lifecycle and project management frameworks, understanding of service management and service management frameworks, internal/external audit experience, experience in delivering presentations; good report writing skills.

Benefits

• 25 days annual leave
• Competitive salary
• Pension scheme
• Life assurance
• Health and wellbeing cash plan
• Eyecare vouchers
• Cycle scheme
• Private healthcare (after 2 years service)
• Group income protection (after 3 years service)
• On site gym membership at Kensington

ActiveIS

.NET & UmbrcaoUmbraco Developer

If you’re an experienced .NETnet and Umbraco developer, ambitious and keen to help define the future technical direction of our pioneering digital marketing agency, we’d love to hear from you.

As a trusted part of ActiveIS’s tech team, you’ll work closely with our Head of Technology and the rest of the crew to deliver outstanding digital products and experiences for our clients.

Here’s what we’ll need you to do:

• Write reusable, well-considered, maintainable and extensible code that follows best-practice SOLID principles
• Bring new ideas and process improvements to the team
• Advance your lead development skills by taking responsibility for small to medium-sized projects
• Accurately estimate pieces of work and learning from previous projects to improve estimates over time
• Write and maintain clear and concise documentation for the team to follow
• Drive forward innovative thinking and the usage of new technologies and trends in the team

Totally essential:

• Experience in developing websites on the Umbraco platform versions 10+
• Proven ability of delivery of small to large scale websites on the Microsoft stack using .NET FrameworkCore, C# and MVC applying OOP design principles
• Experience of JavaScript and JS Frameworks such as Vue, NuxtJS and React
• Experience in working on integration projects of third partythird-party systems such as CRM, payment gateways, web services and authentication tools

Wonderful to have:

• Experience of working with content management systems – extra points for Optimizely or Umbraco
• Any experience with eCommerce platforms and online marketing systems
• Configuration of continuous integration systems
• The application of multi-tiered software architecture methodologies
• An understanding of hosting infrastructure; experience working with load balanced, and cloud environments (such as Azure and AWS)

In return, you’ll get a host of true benefits including regular opportunities for training and career development, competitive pay, pension and life assurance package, and some of the best agency parties in the world ever.

Service Delivery Manager

What we need

Are you tired of working in a large, clunky organisation where you struggle to make a meaningful impact? Or perhaps you’ve outgrown your current organisation and are looking for a change?

Does the idea of working for a young and vibrant, but highly successful, start-up/scale-up organisation where no two days are same appeal to you?

A role where you can make a real and visible impact to shaping the business? If so, read on!

FlyForm are looking for an ambitious, dynamic and motivated Service Delivery Manager to join our fast-growing digital transformation business.

This role will be situated in the Managed Services Department which is part of the parent Professional Services Department. The SDM is an impactful management position, creating raving fans and driving for customer successes. FlyForm have an extensive loyal customer base who require diligent customer service.

Duties include building and maintain effective relationships within our customer base; acting as the voice of our customers, the SDM will work to improve service through relationship building, metric monitoring, operational review, and effective communication.

The successful candidate will have worked with all levels of customers and service offerings generating measurable success. Alongside this, having managed escalations end-to-end for best possible resolution and with review to ensure any future escalations are minimised.

Qualities & Attitude

• Highly independent and autonomous.
• Calm and respectful under pressure.
• Enjoys giving and receiving constructive but sometimes challenging feedback.
• Strong ability to prioritise and execute accordingly.
• People-first mentality
  • Observes and protects the well-being of employees.
  • Wants to see people achieve the most they can.
  • Ability to listen with a desire for understanding.
• Extreme Ownership – no blame culture, only facts and data and steps to move forward.
• Strong desire to provide exception, best-in-class customer service and create raving fans.
• Coachable and growth mindset oriented – desire to learn and grow with the company.
• Solution-oriented problem-solving approach.
• Meticulous attention to detail.
• Exceptional relationship and Third-Party management skills.

Your Responsibilities

• Lead multiple Managed Services engagements with a varied range of size, complexity, and services.
• Build strong client relationships which fosters a partnering approach to Service Delivery.
• Monitor the day-to-day operation of our client services the using ITIL processes e.g. Incident, Request, Problem, Event, Change Management and Release Management.
• Ensure client reported issues are logged and maintained in the service management toolset, but also resolved in line with Service Level Agreements.

• Helping to constantly drive Continual Service Improvement across the Managed Service Team.

• Imparting the Knowledge and understanding of all relevant industry standards.
• Lead the creation of ITIL aligned processes and procedures and transition of these into Live Operation.

• Continually assess the suitability of processes and procedures and recommend/implement change as appropriate, to ensure efficiency and appropriateness.
• Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations.

Required Skills and Experience

• Service Delivery Management experience, working with enterprise level customers ideally within a managed service function.
• Ability to exceed customer expectations within regular service review meetings and reporting.
• A strong working knowledge of ITIL and demonstratable experience across key processes such as Incident, Request, Problem, Event, Change Management and Release Management.
• Proven communication skills written and verbal across all levels of customer and own organisation.
• Experience of managing 3rd party suppliers that help underpin our services.
• Work in a challenging environment, manage the resolution of obstacles, and work on multiple engagements.

Preferred Qualifications & Experience

• ITIL v4 – Foundation & Practitioner
• Agile Delivery Knowledge

Job Overview

• Job Type: Permanent
• Salary: £60-65k
• Benefits: Health Insurance, Sick Pay Scheme, Pension, Shares
• Reports to: Director of Professional Services
• Job Location: Home working – frequent travel to client site and FlyForm offices as required.

Who are we?

Established in 2017, FlyForm are a highly ambitious and rapidly growing organisation that are known for punching above their weight. We have a strong entrepreneurial spirit which is embodied in our fun-loving and people-oriented culture.

We specialise in ServiceNow Consulting, Implementation and Managed Service services, and as an Elite ServiceNow Partner, we have the experience and resources required to guide our clients through their ServiceNow transformational journey. We provide exceptional customer experience as demonstrated in our 4.8/5 Customer Satisfaction Score as measured by ServiceNow.

We are here to do good in the world and believe that through the power of technology we can make real change to social causes over the long term. To be clear, we are a profit making and profit focused organisation, but we feel that the modern business has a duty to contribute back into society and the wider world.

We work hard and we play hard. We have a highly respected and revered culture where everyone feels valued and happy at work. We provide an open, inclusive and human environment, where people can be people and still get the job done to the highest standards.