Kocho | 0800 044 5009 | hello@kocho.co.uk
Kocho Registered in England and Wales Company Registration No: 04574934
Job Title: Internal IT Engineer
Department: Group IT
Location: London or Cardiff, South Wales (Hybrid)
Working with: Head of Group IT
We are Kocho
Kocho recognise that technology on its own does not deliver change and offers technology adoption
services alongside excellent technical consulting to enable our clients to achieve their business goals on their
journey to Become Greater.
Our head office is in the heart of London’s West End and provides a comfortable working environment with
flexible collaboration spaces that encourage our people to Become Greater with the aim to Do What’s Right.
Kocho is an equal opportunities employer. We make recruitment decisions based on qualifications, skill set
and experiences. We consider all suitable candidates regardless of their age, sex, gender reassignment, race,
religious beliefs, or lack thereof, marital status, disability or sexual orientation or any other protected
characteristic. This is mindset aligns with our company values as we understand that we are Better Together.
Here is the role:
Group IT supports Kocho by delivering, maintaining, and supporting the internal IT infrastructure. We ensure
that our people have the tools and systems they need to deliver great projects and support to our clients.
The key purpose of this role is to provide first and second line level support to the business through end user
support, whilst also supporting the on-going maintenance and improvement of systems. There will also be
opportunities to be involved in delivering digital transformation projects across the business.
This is what we need from you:
• Work as part of a fast paced and vibrant team, interacting with internal end users requiring support
(1st and 2nd Line Support), quickly analysing the nature of queries and customer problems and
provide suitable solutions within service level agreements.
• Establishing and maintaining high levels of incident ownership throughout the incident lifecycle,
bringing the Incident to a satisfactory conclusion, applying appropriate escalations procedures if
required.
• Working closely with 3rd party suppliers as needed to resolve issues.
• Processing Joiner, Mover, and Leaver Requests.
• Maintaining the Configuration Management Database (CMDB).
• Supporting the on-going maintenance of Internal systems (including hardware and software).
• Supporting the team in applying and maintaining appropriate controls that underpin our ISO27001
and Cyber Essentials accreditations, and address identified risks and opportunities.
• Assisting the business with on-going Internal IT Project work.
Kocho | 0800 044 5009 | hello@kocho.co.uk
Kocho Registered in England and Wales Company Registration No: 04574934
• Comply with, and support the business in achieving full compliance with all company and
department policies and procedures.
• Identify opportunities to develop new, improved documentation and procedures.
Essential:
• Proven experience in resolving IT related issues.
• Experience supporting Microsoft Desktop (Windows 10, 11, Microsoft Office. Sharepoint and Teams).
• Experience supporting hardware (Laptops, Printers, Monitors, Routers, switches, Wi-Fi access points
etc).
• Experience with Active Directory, Azure Active Directory, Exchange, Microsoft 365, Microsoft
Endpoint Manager (Intune), Microsoft Defender for O365 and Microsoft Defender for Endpoint.
• Understands the fundamentals of Cyber Security and application of policies.
• Understands CVE scores and the importance of vulnerability/patch management.
• Excellent communication skills, written and spoken.
• Ability to deliver high levels of customer service to all stakeholders
• Ability to take ownership of and progress incidents to resolution.
• Ability to work under pressure and adapt. We operate at a high cadence and strive to work well
within our SLA’s.
• Be a strong team player, able to work in and create a supportive environment for other team
members
Would be great if you have:
• Experience managing SaaS based applications, including their integrations.
• Experience working with threat and vulnerability management technologies.
• Experience Supporting Microsoft Server (2008, 2012, 2016) environments.
• Understanding of network terminology, diagnostics, and configuration (Routers, switches, Wi-Fi
access points)
• Any Microsoft Certificates would be advantageous.
And this is what we offer in return:
• Private Medical Insurance
• Life assurance
• Critical illness
• Flexible benefits – Choose what suits you
• Access to a discount store
• Fruit, cereal, toast, biscuits, squash, fizzy drinks etc. in the office
• Celebrations for exciting life events
• Matched charity donations
• 25 days leave, plus a day for your birthday, plus cake sent to home
• Enhanced family leave
• Length of service awards
• Monthly socials
Kocho | 0800 044 5009 | hello@kocho.co.uk
Kocho Registered in England and Wales Company Registration No: 04574934
• Continuous Training
• Peer Reward programme
• Flexible working
• Cycle to work scheme
• Everymind at Work
• Agile working
• Branded SWAG for all employees and new joiners
• Cultural champions – Focusing on celebrating our diversity
• A host of clubs to get involved with - Running club, Football, Parents hang out, Motivational
speakers.