Motor Bodily Injury Claims Handler

CARDIFF

Salary £23,000-£26,000 (based on experience)        

The Company:

Rostella is based in the heart of Cardiff and provides quality car insurance services to car insurance provider Hedgehog in the UK, and more recently travel insurance services to 1Cover in Australia. This means we provide a range of functions including customer service, claims handling, underwriting, pricing and other car insurance related functions. We're a data-driven, agile company where everyone is expected to come up with ideas and help implement them to continually improve what we do and how we do it. Our aim is to create and maintain an industry-leading customer experience.

Rostella provides pricing services to both Hedgehog and 1Cover, with both companies looking to grow their businesses. We have an exciting opportunity for a Motor Bodily Injury Claims Handler to join us and directly influence our customer experience in Claims. You will manage a case load of MOJ and OIC portal claims and deal directly with policyholders to resolve their claim, as well as liaising with stakeholders from across all areas of the business including customer service and underwriting. As a specialist in bodily injury claims, you will have a responsibility to support and coach more junior members of the team and continuously drive improvement in the service we deliver.

While the office is based in Cardiff, the position offers the flexibility of hybrid working.

Your key responsibilities:

• Assess indemnity, liability and quantum on motor claims, predominantly for injury but also including credit hire and property damage.
• Negotiate settlement of claims
• Be able to persuade claimants to accept our offer to intervene and deal with damage, hire and/or claims for bodily injury
• Be conversant with the business’ compliance procedures and risks to ensure compliance with all regulatory and legislative requirements
• Ensure quality, service standards and productivity levels are maintained to a high standard and in line with Company expectations
• Contribute positively to team meetings and “one to one” performance and development discussions
• Display awareness of identifying potential fraud using knowledge of fraud indicators, SIRA or other available tools
• Responsible for tracking of all claims litigation
• Completing applications for and filing CRU certificates
• Carrying out any other tasks deemed appropriate to support the Claims team

Your skillset and experience:

• Minimum of 2 years’ experience working in a motor claims environment handling bodily injury claims
• Working knowledge of the current market trends, case law and tools required to challenge any third-party claim
• Strong communicator with an ability to build relationships with customers, third parties and Hedgehog suppliers
• Strong organisational skills and proven ability to multi-task
• Ability to interpret data to identify trends to inform action
• Experience of handling credit-hire (desirable)
• Experience of handling Scottish claims (desirable)
• A team player who thrives on working together to achieve shared goals
• Minimum 5 GCSEs including Maths and English (C grade or above)

What can we do for you?

We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…

• Salary - £23,000 - £26,000
• Annual salary reviews

• 33 days annual leave (25 days + 8 bank holidays) increasing to 34 days with length of service

• A great central Cardiff working location with opportunities for hybrid working
• A constantly evolving approach to work. We understand the benefits of homeworking, and we also love working with our colleagues in the office.
• Nest Pension scheme
• We supply equipment, so that our employees can work comfortably from home and in the office
• We encourage and support our staff in professional training and qualifications, allowing our employees to take control of their own careers
• Refer a friend scheme
• Group social events (optional)

Job Title: Account Executive, Insurance.

Location: London, UK, Hybrid working 2 – 3 days on-site & 2 – 3 days client visits or home.

Salary: Director Level £135,000 – SNR Director £165,000

Capgemini Financial Services is seeking an ambitious Account Executive for their Insurance Market Unit in the UK. This is a permanent, fulltime role based in London, but travel will be required on a regular basis to the designated clients relating to this role. There may also be an infrequent travel requirement to other UK, European and rest of the world based on business requirements.

Roles and Responsibilities

The Account Executive is responsible for ongoing account management and development of new opportunities for the Insurance market unit. Specific responsibilities include:

• Being responsible for the development and annual growth of the account(s)
• Development and successful execution of the account(s) strategies
• Developing of client intimacy enabling delivery of proactive propositions
• Coordinate the marketing, sales, delivery, and subject matter expertise capabilities required to grow the account  
• Sell and deliver within the account, adhering to approved revenue and contribution margin guidelines. Work with sales team to develop and drive service offerings and campaigns to develop new business 
• Oversight of project teams working on accounts, and accountable for overall account success
• Develop and maintain executive-level client relationships
• Engage with industry leaders, insurtechs and alliances to evaluate joint propositions

Qualifications

• 10+ years of account management experience mainly within Financial Services with at    
• Good understanding of the general insurance market in motor and home, commercial property and casualty will be advantageous
• Proven track record of sales showing annual incremental growth and profitably
• Ability to shape go-to-market / penetration strategies
• Proven ability to leverage and explore wider partnerships to drive growth and create value for clients with a strong C- level network.

• Understand technology trends and adapt them to meet client’s needs and business goals.
• Understanding of working in a Global delivery model 

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.

Get The Future You Want | www.capgemini.com

What We'll Offer You

Professional development. Accelerated career progression. An environment that encourages entrepreneurial spirit. It’s all on offer at Capgemini. And although collaboration is at the core of the way we work, we also recognise everyone’s needs with a flexible benefits package you can tailor to suit you.

Why We're Different

At Capgemini, we help organizations across the world become more agile, more considerate and more successful. Smart, tailored, often-groundbreaking technical solutions to complex problems are the norm. But so, too, is a culture that’s as collaborative as it is forward thinking. Working closely with each other, and with our clients, we get under the skin of businesses and to the heart of their goals. You will too

Inclusion

Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their family and work-life needs.

Benefits and extras:

• 28 days holiday with an additional 45 days to work abroad from a list of approved countries.
• Company Car at a reduced rate with expense taken before tax (EV or petrol up to £800PCM from a manufacturer of their choice)
• Private Medical Insurance
• Directors get 20% annual bonus
• SNR Directors 35%

Deputy Quality and Compliance Officer

Headquartered in London, CACI Ltd is a wholly owned subsidiary of CACI International Inc., a publicly listed company on the NYSE with annual revenue in excess of US $6.2bn and employing approx. 22,000 people worldwide.

CACI Ltd is an international data and technology consultancy with £154m turnover and 1100 employees. We are passionate, progressive and unafraid of challenge; our mission is to use technology and data-driven insight to make a commercial difference.

We provide expert advice and hands-on system management to help our national and global clients get the most from technology and data. We use innovation wisely to deliver well thought-out digital solutions and software.

CACI's Information & Management Solutions division provides a range of software, Consultancy and managed services to clients. With experience and understanding of systems integration, analytics and secure cloud and managed services, we help clients improve operational processes, gain greater insight into their business and reduce costs.

From data integration, web reporting and activity-based costing to mobile working, telecom operational support systems and online transactional solutions, we help our clients to understand their business, manage performance and deliver value for money services to their customers.

About the Business Division

CACI's Information & Management Solutions (IMS) division provides a range of software, consultancy, and managed services to clients from across the public and private sectors both in the UK and worldwide. With experience and understanding of systems integration, analytics and secure cloud and managed services, we help clients improve operational processes, gain greater insight into their business, and reduce costs.

About the job

We are seeking an experienced individual to join our established central function and vibrant company in the role of Deputy Quality and Compliance Manager. The individual will work closely with the Head of Governance and the Quality and Compliance Manager in supporting IMS Business Group with ISO9001, ISO20000 and other quality matters.

The role is based in our London office and CACI adopt a flexible and hybrid working approach, with a general requirement of 2 to 3 days a week in the office.

Key responsibilities

• Supporting the Quality and Compliance Manager with day-to-day adherence to standards.
• Assisting with conducting internal audits, workshops, and various quality related meetings. 
• Maintaining the divisions central quality and service management documentations including regular reviews and updates to policy and procedures and guidelines documents.
• Maintaining the QMS/SMS risk and action logs. 
• Responsibility to liaise with external and internal auditors, reviewing and issuing of audits reports, maintaining audit findings logs and proactively follow up of open findings.
• Organising and contributing to the Quality and Compliance forum.
• Coordinating the annual modern slavery survey and annual customer satisfaction survey.
• Continually raising awareness and understanding of quality matters within the organisation, liaising with Business Groups; quality leads over quality and compliance matters.
• Leading the quality management review discussions with senior management.
• Deputise for Quality and Compliance Manager on quality matters.  

Core skills, knowledge, experience required

• Microsoft Office applications.
• Excellent attention to detail.
• Proven experience of ISO9001 Quality Management and understanding of ISO20000 Service Management and ISO27001 Security Management Systems certification.
• Ability to work at all levels sometimes dealing with confidential and sensitive business information.
• Proven ability to work under pressure, managing multiple stakeholders. 
• Excellent interpersonal and communications skills with experience of managing internal stakeholders and potentially ultimately external stakeholders.
• Ability to accurately feedback audit findings to executive board members.
• Can-do attitude with a methodical and diligent approach showing great organisation and planning skills.

Desirable skills and experience

Project Management experience, understanding of project lifecycle and project management frameworks, understanding of service management and service management frameworks, internal/external audit experience, experience in delivering presentations; good report writing skills.

Benefits

• 25 days annual leave
• Competitive salary
• Pension scheme
• Life assurance
• Health and wellbeing cash plan
• Eyecare vouchers
• Cycle scheme
• Private healthcare (after 2 years service)
• Group income protection (after 3 years service)
• On site gym membership at Kensington

ActiveIS

.NET & UmbrcaoUmbraco Developer

If you’re an experienced .NETnet and Umbraco developer, ambitious and keen to help define the future technical direction of our pioneering digital marketing agency, we’d love to hear from you.

As a trusted part of ActiveIS’s tech team, you’ll work closely with our Head of Technology and the rest of the crew to deliver outstanding digital products and experiences for our clients.

Here’s what we’ll need you to do:

• Write reusable, well-considered, maintainable and extensible code that follows best-practice SOLID principles
• Bring new ideas and process improvements to the team
• Advance your lead development skills by taking responsibility for small to medium-sized projects
• Accurately estimate pieces of work and learning from previous projects to improve estimates over time
• Write and maintain clear and concise documentation for the team to follow
• Drive forward innovative thinking and the usage of new technologies and trends in the team

Totally essential:

• Experience in developing websites on the Umbraco platform versions 10+
• Proven ability of delivery of small to large scale websites on the Microsoft stack using .NET FrameworkCore, C# and MVC applying OOP design principles
• Experience of JavaScript and JS Frameworks such as Vue, NuxtJS and React
• Experience in working on integration projects of third partythird-party systems such as CRM, payment gateways, web services and authentication tools

Wonderful to have:

• Experience of working with content management systems – extra points for Optimizely or Umbraco
• Any experience with eCommerce platforms and online marketing systems
• Configuration of continuous integration systems
• The application of multi-tiered software architecture methodologies
• An understanding of hosting infrastructure; experience working with load balanced, and cloud environments (such as Azure and AWS)

In return, you’ll get a host of true benefits including regular opportunities for training and career development, competitive pay, pension and life assurance package, and some of the best agency parties in the world ever.