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1st Line Support Engineer



Sean Walsh

Good Morning,

My client based in Bristol, are currently seeking an experienced 1st Line Engineer to join a busy Service Desk. We are seeking an experienced, dynamic engineer who can support the UK business units, with a proven track record of IT Support in an enterprise environment.

** The successful candidate must be self motivated, and demonstrate exceptional interpersonal and troubleshooting skills **

Role & Responsibilities

• Support UK-wide user base from the Help Desk

• Taking calls and troubleshooting IT issues and problems

• Escalating calls through the relevant 2nd/3rd Line channels when necessary

• Desktop support

• Telephony and remote access support

• New user provisioning and fulfilment

• IT equipment replacements

Technical Knowledge & Experience

• Experience of working on a busy Service Desk – in an enterprise environment

• Windows 7 & Windows 10

• Microsoft Office Suite (2010/2016) – Word, Excel, PowerPoint etc…

• Printing and Scanning

• Remote desktop application support

• Client Side VPN

• Ability to think pragmatically, and troubleshoot IT issues independently

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