Job Search

Whether you are looking for a position in the IT, ERP or Engineering sector, we’ve made it easy for you to find the perfect job. For an in depth discussion about your career objectives and opportunities, please speak with one of our experts who will guide you through the whole process.

Service Desk Analyst



Sara Parry

Service Desk Analyst

Up to £19,000p/a + company benefits (DOE)


An exciting opportunity has become available to join a renowned and highly regarded IT support company based in Newport.

You will be responsible for providing 1st level service support to users in accordance with SLAs. As a Service Desk Analyst, you will be logical and methodical when completing tasks and answering queries and have experience, or a keen interest, in IT support.

As a Service Desk Analyst your main responsibilities are as follows:

• Provide 1st line technical support on Windows 7-10, Active Directory & MSExchange

• Logging tickets for faults that come through the Service Desk system

• Working to tight SLA's

• Working with Service Desk software

The ideal Service Desk Analyst will possess some, if not all, of the following attributes:

• Experience providing 1st line IT support

• Previously worked in a call centre environment with IT knowledge and have a desire to begin a career in IT

• Strong Communication skills

If this role sounds right for you and you’d like to know more then please contact me on with a copy of your CV.

Apply for - "Service Desk Analyst"

Please complete the form below and submit it to send your application for this job.

Title *
Forename *
Surname *
Email *
Phone *
Upload CV  *



Cardiff Office
1st Floor, Golate House
St Mary Street, Cardiff. CF10 1DX
02920 37 55 99

London Office
50 Fenchurch Street
London. EC3M 3JY
02039 62 73 48

All calls are recorded for training purposes


Charity Partners