Job Search

Whether you are looking for a position in the IT, ERP or Engineering sector, we’ve made it easy for you to find the perfect job. For an in depth discussion about your career objectives and opportunities, please speak with one of our experts who will guide you through the whole process.

Helpdesk Manager

Salary:
£Negotiated

Location:


Consultant:
James Chau

Helpdesk Manager

Cardiff

Up to £40,000 per annum + bonus + benefits

The CPS Group currently have an exciting opportunity for a Helpdesk Manager to join a growing company based in the centre of Cardiff. The opportunity will be well suited to an experienced Service Desk Manager looking for a new challenge, whilst it could also be a great opportunity for an experienced Team Leader looking to take the next step in their career.

Skills & Experience:

We are looking for someone that has a strong mix of the following skills and experience:

• Demonstrable experience in a Helpdesk / Service Desk Management or supervisory position

• Customer service orientated individual with a strong command of English

• Experience in mobile app support (iOS or Android) highly desirable

• Cloud support experience also desirable

• Basic knowledge of systems, networking and software applications

Responsibilities:

As the Service Desk Manager you’ll be responsible for:

• Managing a small team and systems that provide 1st level support

• Acting as the primary point of contact for customers

• Set the example to your team as to how to provide customer support

• Manage the roster for your 1st line agents

For further information and to receive a full role profile, please send in an up to date copy of your CV with your application or contact James Chau on 02920 375 599 or jchau@cpsgroupuk.com

Apply for - "Helpdesk Manager"

Please complete the form below and submit it to send your application for this job.

Title *
Forename *
Surname *
Email *
Phone *
Upload CV  *

Twitter

FIND US

Cardiff Office
1st Floor, Golate House
St Mary Street, Cardiff. CF10 1DX
02920 37 55 99

London Office
Aldgate Tower, 2 Leman Street
London. E1 8FA
02039 62 73 48

All calls are recorded for training purposes

Accreditations

Awards

Charity Partners

Top