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Helpdesk Manager



James Chau

Helpdesk Manager


Up to £40,000 per annum + bonus + benefits

The CPS Group currently have an exciting opportunity for a Helpdesk Manager to join a growing company based in the centre of Cardiff. The opportunity will be well suited to an experienced Service Desk Manager looking for a new challenge, whilst it could also be a great opportunity for an experienced Team Leader looking to take the next step in their career.

Skills & Experience:

We are looking for someone that has a strong mix of the following skills and experience:

• Demonstrable experience in a Helpdesk / Service Desk Management or supervisory position

• Customer service orientated individual with a strong command of English

• Experience in mobile app support (iOS or Android) highly desirable

• Cloud support experience also desirable

• Basic knowledge of systems, networking and software applications


As the Service Desk Manager you’ll be responsible for:

• Managing a small team and systems that provide 1st level support

• Acting as the primary point of contact for customers

• Set the example to your team as to how to provide customer support

• Manage the roster for your 1st line agents

For further information and to receive a full role profile, please send in an up to date copy of your CV with your application or contact James Chau on 02920 375 599 or

Apply for - "Helpdesk Manager"

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Cardiff Office
1st Floor, Golate House
St Mary Street, Cardiff. CF10 1DX
02920 37 55 99

London Office
Aldgate Tower, 2 Leman Street
London. E1 8FA
02039 62 73 48

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