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3rd Line IT Support Engineer



James Chau

3rd Line IT Support Engineer – £35,000 - £40,000 p/a – Bristol

The CPS Group are currently working with an interesting company that is going through a period of rapid growth based in South Bristol. The client is committed to delivering excellent customer service and are looking to expand their services monthly.

The successful candidate will provide effective 3rd Line IT support across all aspects of the business to a variety of clients in the United Kingdom. This position gives the successful candidate unrivalled exposure to a wide variety of technologies providing a great development opportunity. If you are a hardworking, highly technical 3rd line engineer with excellent customer service skills then this is the role for you.

What you will be doing:

*3rd line technical support responding to issues that have been logged or escalated through the Service Desk relating to incidents across the customer estate.

*Making recommendations for continual service improvement through adoption of new technologies.

*Creation and maintenance of standard builds for the project and support teams to use for all software and hardware deployments.

*Carrying out office based and remote office based technical implementations including server, network and application deployments, working alone or as part of a team.

You will be expected to have most, if not all of the following experience -

*Good technical knowledge of Virtualisation, Enterprise Storage, MS Windows Server 2012, Networking, Exchange, Active Directory, Windows Network Services.

*Deploying and supporting multi node Microsoft Hyper-V / VMWare clusters

*Experience of project implementations working to deadlines.

*Experience of deploying and maintaining switch infrastructures including Cisco.

If you have any certificates in Microsoft technologies such as MCITP Enterprise or VMware VCP 5, Cisco CCNA/CCNP and Citrix CCA that would be highly advantageous.

This is an outstanding opportunity to join a company offering real opportunities for career progression & development.

To find out more, please send in an updated CV along with a covering letter detailing your suitability to the position to

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