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2nd Line Engineer



Sara Parry

2nd Line Engineer

Bristol (Near Parkway)

Salary £25,000 - £30,000p/a + benefits

Due to business growth and internal promotions my client, based in Bristol, is looking for an experienced 2nd Line Engineer to offer support for their IT infrastructure; network and desktop environments including printing and telephony for their customers.

As a 2nd Line Support Engineer you will support and administer our client’s systems through the provision of technical advice and guidance, maintenance and problem solving within the agreed Service Levels.

As a 2nd Line Support Engineer, your main responsibilities are as follows:

• Providing 2nd line support to multiple customers and internal staff

• Resolve incidents, investigate and solve problems and liaise with other teams and third parties to ensure proper implementation of solutions

• Perform monthly maintenance and patching of the desktop environment

• Installation of software and hardware in line with our client’s policies and procedures

The ideal 2nd Line Support Engineer will possess some, if not all, of the following attributes:

• Windows 7 - 10 knowledge

• Group policy experience

• Networking

• Active Directory

• Exchange

• Virtualisation technology

• Experience of creating and deploying desk top images

• Willing to travel to customer sites

If this role sounds right for you and you’d like to know more then please contact me on

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